Return Policy

At Revola, we are committed to providing you with high-quality health and beauty products that enhance your well-being and confidence. We understand that sometimes, situations arise where a return or exchange is necessary. This Return Policy outlines the guidelines for returning or exchanging products purchased from our online store in accordance with consumer rights and industry standards.

1. Eligibility for Returns and Exchanges:

We accept returns and exchanges within 14 days of the delivery date for eligible health and beauty products. To be eligible for a return or exchange, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase, such as an order number or receipt, is required.
  • For hygiene and safety reasons, certain products cannot be returned or exchanged. 

2. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the product. We will provide instructions for returning the item and offer a replacement or a refund, as per your preference.

3. Returns Process:

To initiate a return or exchange, follow these steps:

  • Contact our customer support team via our contact page. within  3 days of receiving the product to request a return or exchange.
  • Provide your order number, product details, and the reason for the return or exchange.
  • Our customer support team will guide you through the process, including providing a return shipping label if necessary.

4. Refund and Exchange Process:

  • Once we receive the returned product and verify its eligibility, we will process your refund or exchange.
  • Refunds will be issued to the original payment method used for the purchase and may take 14 business days depending on your bank issuer to reflect in your account.
  • Exchanges will be processed once the returned product is received, and the replacement product will be shipped to you promptly.

5. Return Shipping Costs:

  • If the return is due to a damaged or defective product, we will cover the return shipping costs.
  • If the return is due to reasons other than damage or defect, the customer is responsible for the return shipping costs.

6. Non-Returnable Items:

As mentioned earlier, certain health and beauty products cannot be returned or exchanged due to hygiene and safety concerns. These include (but are not limited to):

  • Hair Care Collagen Serum 75ml
  • Revola Biotin Capsules 50ml

7. Consumer Rights:

This Return Policy is designed to align with applicable consumer rights and regulations in regards to health and beauty products. It is in addition to your statutory rights and does not affect your rights as a consumer.

8. Contact Us:

If you have any questions or concerns regarding our Return Policy or need assistance with a return or exchange, please reach out to our customer support team via our contact page.

Please note that this Return Policy is subject to change without prior notice. It is recommended to review this policy before making a purchase.